Support

How can we help?

Answers to the questions we get most. If yours isn't here, write to us — a real person reads every message.

We reply within 24 hours — usually much sooner. The full day is a buffer for time zone differences.

Writing about your account? Send it from the email address you signed up with so we can find you faster. Include your device and iOS version if you're reporting a bug.

Manage or cancel your subscription

Apple processes every Gymeo purchase, so subscriptions are managed from your Apple ID — not from inside the app. Open iOS Settings → your name → Subscriptions, pick Gymeo, and choose Cancel.

Cancel at least 24 hours before your current period or free trial ends, or Apple charges the next renewal.

Full subscription terms →

Request a refund

Because Apple handles billing, Apple also handles refunds — we cannot issue them directly. Request one at reportaproblem.apple.com or through Apple Support.

Think you were charged in error? Email us and we will help you take it up with Apple.

Refund policy →

Delete your account and data

In the app, go to Settings → Account → Delete account. This erases your profile, workout history, scans, personal records and coaching history. Prefer we do it? Email us from your account address.

Deletion is permanent and cannot be undone. It does not cancel your subscription — cancel that separately in iOS Settings.

How deletion works →

Your data and privacy

Gymeo uses your camera to scan machines and processes health and fitness information to build your plan. We do not sell your data. You can request access, correction or deletion at any time.

Read the Privacy Policy →

Training safely

Gymeo gives fitness guidance, not medical advice. Check with a qualified professional before starting a new programme, and stop if anything hurts.

Health and safety notice →